TIMELESS 5 / PRIVATE BETA

Legacy account requests

Timeless 5’s fitness beta does not create a cloud account. If you used a previous Timeless movie or other account-based service, your account is not deleted when you install the fitness beta.

Request account or data deletion

Email info@timelessapp.ai from the email address associated with your old account, if possible. Use the subject “Timeless legacy account deletion.” State that you want the account and associated personal data deleted, and identify the service or app version you used.

We may need to verify that the request comes from the account owner. Do not send your password, authentication codes or payment-card details. If you used guest purchases, include the store and order reference so support can locate the relevant entitlement records.

What the request covers

An approved deletion request covers the legacy account and associated personal data controlled by Timeless, such as profile and saved viewing information. Limited transaction, fraud-prevention or legally required records may need to be retained. Support will explain any relevant retention when handling your request.

Subscriptions are managed separately

Account deletion or uninstalling Timeless does not cancel an Apple or Google subscription. Cancel renewals in your Apple Account’s Subscriptions settings or Google Play subscriptions. A request through this page does not automatically cancel or refund a purchase.

Local fitness data

Your Timeless 5 fitness journal is stored on your device, without a fitness cloud account. Removing the app can remove that local journal. Health records in Apple Health or Health Connect are managed in those services; Timeless reads them and does not delete the originals.

Access or correction

You can use the same support address to request access or correction for legacy personal data. Include the request type and enough information to locate the account. See the fitness privacy policy and the existing legacy service policy for context.