Refund Policy

1. Timeless Studio web purchases

Timeless Studio credit packs are one-time digital purchases with payments securely processed by Stripe. Except where applicable law requires otherwise, completed purchases are generally non-refundable after credits have been delivered or used.

Timeless considers refund requests case by case. This does not limit any mandatory consumer rights available where you live.

2. How to request a web-purchase refund

Email info@timelessapp.ai with the email address used for your Timeless account, the approximate purchase time, and the reason for your request.

3. Failed generations and restored credits

If an eligible Studio generation fails before a result is delivered, the credits charged for that generation are restored automatically. Restored credits are not a cash refund. If restoration does not appear, contact us with the approximate time of the generation and your account email.

4. Mobile app subscriptions

Timeless Short Dramas subscriptions purchased through the Apple App Store or Google Play are billed and refunded by the applicable store. Requests for those purchases must be submitted directly to Apple or Google under its policies. Deleting your Timeless account does not automatically cancel an active store subscription.

5. Fraud, abuse, and chargebacks

Refunds may be refused where there is evidence of fraud, abuse, excessive or bad-faith requests, or a violation of our Terms. If you do not recognize a charge, contact us promptly so the transaction can be investigated.

6. Changes to this policy

We may update this policy when our products, payment arrangements, or legal obligations change. We will publish the revised policy here and update its effective date.